RETURN
ENTI Returns Policy
You have the right to return your order within 14 days of receipt if you are not completely satisfied with your purchase.
Return Policy
A return will not be accepted if:
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The item has been worn, washed or shows signs of use.
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The original hangtag is missing.
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The item has a strong odor, such as perfume, smoke, or body odor.
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The item is not returned in its original packaging.
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The return outside the stated period of 14 days is requested or sent.
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The return has not been registered via the official returns portal.
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Multiple orders will be combined into one return shipment.
Note: Always check the item for stains or manufacturing defects before removing the hangtag. Once the hangtag is removed, no claims or returns can be submitted.
Online orders cannot be returned or exchanged in physical stores. Purchases made in a store can only be processed there and not through the online returns process.
Return procedure
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Register your return via the official returns portal: https://by-enti.returnless.com/nl
Return requests not submitted through this portal will not be processed. -
Return requests will be assessed on weekdays between 11:00 and 17:00.
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Carefully pack the item in the original ENTI shipping bag.
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Within Europe: You must create a shipping label yourself via a carrier of your choice on the website.
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Outside Europe: You must create a shipping label yourself through a carrier of your choice on the website.
You will be responsible for paying for your return shipping costs unless the item delivered is damaged or incorrect.
Please note: If a return shipment doesn't reach us, we cannot process it or refund it. It's important that you keep an eye on the Track & Trace code, even if you receive an automated email confirming receipt. This isn't always accurate, and it's possible the return wasn't delivered to us.
Refund
After our quality department receives and inspects your return, the return process will be initiated automatically. This can take up to five business days; you will not be notified. The refund can then take up to fourteen business days, depending entirely on your chosen payment method. You will receive an email about this.
If the amount has not been credited to your account after fourteen business days, please contact us at: info@byenti.com